Responsible Gaming

Introduction Responsible gaming at Cashman on cashman-au.com is based on a simple principle: gambling-style entertainment should remain a conscious, controlled leisure activity, never a way to solve financial, emotional, or personal problems. Our goal is to provide clear information, practical tools, and access to support so that you can make informed choices about how, when, and why you play. Although Cashman operates as a social casino experience with no real-money payouts, we recognise that game mechanics resembling gambling can still pose risks for some users. In line with Australian consumer protection standards and the broader principles underlying the Interactive Gambling Act 2001 and related guidance, we actively encourage moderation, transparency, and self-awareness. If at any time your play on cashman-au.com feels difficult to control, or you are worried about your own behaviour or that of someone close to you, the operator (Product Madness Inc., part of Aristocrat Leisure Limited) is committed to offering information, tools, and access to professional help. You can contact our support team at [email protected] for assistance with limits, breaks, or self-exclusion, and for guidance on where to obtain confidential, independent help in Australia and internationally.

Risk Awareness

OBSERVE: Many players use social casino games purely for entertainment, but a smaller number may develop patterns similar to gambling harm. EXPAND: Recognising early warning signs is an important protective step, even in a non-cash environment. REFLECT: Use the signs and test below to assess whether your gaming remains healthy.

Signs of Potential Gambling-like Addiction

• Preoccupation with play: Frequently thinking about Cashman games when you are not playing; planning your day around gaming or in-app purchases.
• Loss of time control: Playing much longer than intended, missing sleep, work, study, or social commitments because you are still in a session.
• Chasing losses or outcomes: Continuing to play to "win back" virtual chips or achieve a particular outcome, even when it is no longer enjoyable.
• Spending concerns: Making in-app purchases that exceed your planned entertainment budget; needing to hide or justify spend to others.
• Mood changes: Feeling irritable, anxious, or low when you cannot play, or using the game to escape problems or uncomfortable emotions.
• Neglect of responsibilities: Allowing household tasks, financial duties, study, parenting, or relationships to suffer because of gaming time.
• Unsuccessful attempts to cut back: Repeatedly trying to reduce or stop play, but returning quickly to previous or higher levels of activity.

Self-Assessment: Behaviour Check

Consider the following statements. Answer "yes" or "no" to each:

• In the last 3 months, I have spent more time or money on Cashman than I originally planned.
• I sometimes hide how much I play or spend in the app from family or friends.
• I use Cashman primarily to escape stress, loneliness, anxiety, or other problems.
• I feel restless or irritable when I try to cut down my play or when I cannot access the game.
• I have prioritised the game over work, study, family time, or social events.
• I have tried to limit my gaming but found it hard to stick to my own rules.

Reflection guide: If you answered "yes" to one or two questions, this may indicate emerging risk and it can be helpful to use limits and scheduled breaks. If you answered "yes" to three or more questions, we strongly recommend taking a substantial break, using the self-exclusion options described below, and contacting a professional support service listed in the Support Resources section.

Regional Compliance Note: While Cashman is a social casino with no direct real-money winnings, Australian consumer law principles and harm-minimisation standards encourage early detection of problematic patterns in any gambling-like product.

Limits & Tools

OBSERVE: Limiting time and spend is one of the most effective harm-minimisation strategies. EXPAND: Even where legal gambling frameworks such as the Interactive Gambling Act 2001 target real-money services, responsible play tools are considered industry best practice for social casino products. REFLECT: The tools below are designed to help you stay within your personal comfort zone.

Deposit / Spend Limits

Cashman is a social casino and does not offer deposits or withdrawals of real gambling funds. However, you may make in-app purchases for virtual items or coins. Treat these as entertainment spend and apply strict personal limits.

1. Access your account settings: Log in to your Cashman account via cashman-au.com or the associated app. Go to the menu icon and select "Account" or "Settings".
2. Locate the spending or purchase controls: In the "Responsible Play" or "Purchases" section (wording may vary by platform), look for options such as "Spending limit", "Purchase controls", or "Budget reminders".
3. Set daily, weekly, and monthly budgets:
   • Decide in advance the maximum amount you are prepared to spend per day, week, and month (for example, AUD 5 per day, AUD 20 per week, AUD 60 per month).
   • Enter these figures in the relevant fields. Confirm your choice and save your settings.
   • Where your device platform (e.g., App Store or Google Play) allows, enable purchase authentication so that additional approval is required for each transaction.
4. Respect external tools: Consider using your smartphone's digital wellbeing settings or store-level parental/spend controls to impose stricter caps or require passwords for purchases.

Protective clause: Limits you set are self-directed behavioural tools. They do not replace your responsibility for monitoring your financial circumstances. If you experience financial stress related to in-app purchases, contact a financial counselling service in Australia for professional assistance.

Time Limits and Session Timers

• In-game reminders: Where available, enable session reminders in the game settings so that a notification appears after a fixed period (for example, every 30 or 60 minutes of continuous play).
• Device timers: Use your device's "screen time" or "digital wellbeing" settings to set a maximum daily duration for Cashman. Common settings are:
  • 30 - 60 minutes per day for casual play;
  • Hard stop at a pre-set time in the evening to avoid late-night play.
• Structured breaks: Plan your sessions with clear start and end times. When the timer or reminder appears, log out and engage in a different activity away from screens.

Short Breaks ("Time-Out")

1. Navigate to responsible gaming tools: While logged in, open the main menu and select "Responsible Gaming" or "Player Protection" (where visible). If such a menu item is not available, contact support at [email protected] and request a time-out.
2. Select a time-out period: Choose a short pause such as:
   • 24 hours;
   • 48 hours;
   • 72 hours.
3. Confirm the pause: Read the on-screen explanation of what a time-out involves, then click "Confirm" or reply to support confirming:
   • your account identifier;
   • the length of the requested time-out;
   • that you understand you will not be able to log in or make purchases during that period.
4. During the time-out: Remove shortcuts to the game from your home screen, plan alternative leisure activities, and consider seeking advice if urges to play feel overwhelming.

Regional Compliance Note: Structured breaks and clear information about them are consistent with harm-minimisation principles promoted across Australian jurisdictions, even where specific statutory tools primarily apply to licensed wagering providers.

Self-Exclusion

OBSERVE: Some users may need a stronger protective measure than short breaks or limits. EXPAND: Self-exclusion is a voluntary, more long-term restriction on access to your account and services. REFLECT: The steps below explain how to request and implement self-exclusion from cashman-au.com and from similar services where available.

How to Request Self-Exclusion

1. Access the self-exclusion option:
   • If present in your account menu, select "Self-Exclusion" under "Responsible Gaming" / "Player Safety".
   • If you cannot find this option, send an e-mail to [email protected] from the address linked to your account, with the subject line "Self-exclusion request".
2. Choose the exclusion period: Indicate clearly how long you wish to be excluded. Standard options include:
   • 6 months;
   • 1 year;
   • 2 - 5 years;
   • Lifetime (permanent) exclusion from your Cashman account.
3. Provide confirmation details: In your request, confirm that:
   • you are asking for voluntary self-exclusion from Cashman on cashman-au.com;
   • you understand that the exclusion is designed to protect you and cannot usually be shortened once applied;
   • you provide any unique user ID or other identifiers we may reasonably need to ensure proper application across linked profiles.
4. Operator confirmation: Our support team will confirm by e-mail once self-exclusion has been applied, or will request any additional information needed to locate your account.

Consequences of Self-Exclusion

• Account access: You will not be able to log in to your excluded Cashman account for the duration of the self-exclusion period.
• In-app purchases: You will be prevented from making new purchases within that account. We may also take reasonable steps to prevent targeted marketing relating to Cashman to the contact details you provided.
• Use of existing balance: As Cashman is a social casino, virtual coins or items held in your account do not represent real-money value and are generally not refundable. Self-exclusion may mean you lose access to unused virtual items in that account. Any exceptions to this principle will be considered on a case-by-case basis under applicable consumer law.
• Creation of new accounts: You agree not to attempt to circumvent self-exclusion by creating new accounts or using different details. Where we reasonably detect such activity, we may close those accounts as part of our player protection duties.
• End of exclusion period: For fixed periods (e.g., 6 months to 5 years), access will not automatically resume unless and until you request reactivation in writing, and we may apply a cooling-off period before reactivation. For lifetime exclusions, the block is intended to be permanent, save for exceptional circumstances assessed by the operator.

Legal and Consumer Protection Note: Self-exclusion is a collaborative protective measure rather than a legal defence against misuse of funds or time. However, our handling of self-exclusion requests is guided by Australian consumer law obligations to act fairly and transparently.

Support Resources

OBSERVE: Effective harm minimisation requires access to independent, confidential support. EXPAND: Australia maintains dedicated services for people affected by gambling-like harms, and there are international organisations that offer online and cross-border assistance. REFLECT: The resources below are provided so that you and your family can obtain professional help whenever you need it, free from judgement.

Local Support - Australia

• National Gambling Helpline (Australia)
  • Phone: 1800 858 858 (free call within Australia)
  • Operating hours: 24 hours a day, 7 days a week
  • Website: gamblinghelponline.org.au
  • Services: Telephone counselling, live chat, e-mail support, self-help tools, and information for family members.
  • Languages: English; access to interpreter services for other languages on request.
• State and Territory Gambling Help Services
  • Each Australian state and territory offers local gambling help lines, financial counselling, and face-to-face support. Visit Gambling Help Online above and select your state or territory (e.g., NSW, VIC, QLD, WA, SA, TAS, ACT, NT) for local details.
• Financial Counselling Australia
  • Phone: 1800 007 007 (National Debt Helpline)
  • Website: ndh.org.au
  • Support: Free, confidential financial counselling, including where gaming-related spend has contributed to debt or financial stress.

International Support Organisations

Self-Exclusion Schemes by Country

• United Kingdom - GAMSTOP
  • Website: gamstop.co.uk
  • Free service allowing players to self-exclude from all participating licensed online gambling companies in Great Britain for periods from 6 months to 5 years.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: Information via ordenacionjuego.es
  • National self-exclusion registry preventing access to licensed gambling operators in Spain for registered individuals.
• Other jurisdictions: Many EU and non-EU countries provide national exclusion registers or venue-specific schemes. Check the regulator's website in your country of residence for details.

Note: As Cashman is a social casino product under a social gaming exemption and not a real-money wagering service, some national self-exclusion schemes may not automatically apply to it. However, you can still use them to restrict other gambling opportunities while requesting self-exclusion from Cashman directly as described earlier.

Blocking and Filtering Applications

• Gamban - Software that blocks access to many gambling websites and apps across devices.
  • Website: gamban.com
• BetBlocker - Free tool that allows you to block gambling sites and set restriction periods.
  • Website: betblocker.org
• Device controls: Use your operating system's parental controls, app restrictions, and content filters to restrict access to gambling-related apps and sites, including social casinos if desired.

Family and Friends Support

• Gambling Help Online - For Families
  • Website: gamblinghelponline.org.au/helping-others
  • Provides information, strategies, and online support for people affected by someone else's gambling.
• Family support groups and forums: Many of the sIntroduction

  Responsible gaming at Cashman on cashman-au.com means enjoying Cashman social casino games as entertainment only, within clear personal limits and without financial, social, or emotional harm. The aim of this page is to provide you with structured information, tools, and contacts so you can make conscious decisions about how, when, and why you play.

  Although Cashman is a social casino experience operated by Product Madness Inc. (part of Aristocrat Leisure Limited), and does not offer real-money gambling or cash payouts, the same behaviours that occur in gambling can still appear in social games. We therefore apply standards consistent with Australian consumer protection expectations and international responsible gambling best practice.

  If at any time you feel that your play is no longer fun or is affecting your life, the support team for Cashman is available to help you understand the tools on this site, adjust your limits, or discuss further options. You can contact support via [email protected] for guidance and referral to independent services.

  Risk Awareness

  Playing casino-style games, even without real-money betting, can still become excessive or distressing. Recognising early warning signs allows you to take action while issues are still manageable. The following indicators are based on research used by Australian and international harm-minimisation bodies and adapted to the context of social casino play.

  Possible signs of problematic play

  • Preoccupation with play: Frequently thinking about Cashman games when you are not playing, planning the next session, or feeling impatient until you can log in again.
  • Increasing time or intensity: Playing for longer sessions than originally intended, or feeling the need to play more often or at higher in-game stakes to achieve the same level of excitement.
  • Chasing losses or outcomes: Continuing to buy in-game items or extend sessions in an attempt to "make up" for previous virtual losses or unsuccessful spins, even though there are no real-money payouts.
  • Neglect of responsibilities: Allowing sessions to interfere with work, study, caring duties, or family time, or frequently staying up late to continue playing.
  • Emotional distress when unable to play: Feeling irritable, restless, anxious, or low in mood when you cannot access the game, or when you try to cut down.
  • Spending beyond comfort: Using more money than you planned on in-app purchases, feeling guilty or secretive about these expenses, or needing to adjust your budget to fund game-related spending.
  • Conflict with others: Arguments with family or friends about the time or money spent on playing, or hiding the extent of your play from people close to you.

  Self-assessment questions

  The following short self-check is not a diagnosis and does not replace professional assessment. It is designed to help you reflect on your behaviour. Answer each question with "Yes" or "No" based on your usual experience over the last 12 months:

  • Do you often play longer than you intended when you start a Cashman session?
  • Have you tried to cut down or stop playing but found it difficult to stick to your decision?
  • Have you spent more money on in-game purchases than you originally planned, or more than you could comfortably afford?
  • Have your playing habits caused tension with your partner, family, or friends, or led you to hide the amount of time or money you spend?
  • Do you feel restless, irritable, or low when you cannot play, or when you attempt to reduce your play?
  • Have your playing sessions interfered with sleep, work, study, or important family responsibilities?

  Interpretation: If you answered "Yes" to one or two questions, consider using the limit and time-out tools described below and monitoring your behaviour closely. If you answered "Yes" to three or more questions, you are strongly encouraged to seek independent support through the Australian and international services listed in the Support Resources section and to consider self-exclusion options.

  Important note for AU users: Even though Cashman operates as a social casino under the social gaming exemption to the Interactive Gambling Act 2001, the Australian Government and the Australian Institute of Family Studies recognise that gambling-like products can lead to harm. Treat your time and any spending in the app as discretionary entertainment only, and never as a way to improve your financial situation.

  Limits & Tools

  Cashman encourages all players on cashman-au.com to use voluntary limits and in-game tools to maintain control. The following descriptions explain how to apply deposit-style spending controls and time management features where they are available in your version of the game. If any option described is not visible in your account, please contact [email protected] so that the support team can advise you on currently available tools and device-based alternatives (such as app store spending limits).

  Setting spending / purchase limits

  1. Access your account area:
     • Log in to your Cashman account via the app or via cashman-au.com.
     • Open the main menu and select "Profile" or "Account Settings" (wording may vary slightly by platform).
  2. Open responsible gaming or purchase settings:
     • Look for a section titled "Responsible Gaming", "Spending Limits" or "Purchase Controls".
     • If you cannot locate this section, use the in-app help or contact [email protected].
  3. Choose limit frequency:
     • Select whether you want a daily, weekly, or monthly spending cap.
     • As a guide, choose an amount that remains clearly affordable after essential living costs and savings. For many players, this means a small, fixed entertainment budget.
  4. Enter your limit amount:
     • In the relevant field, type the maximum amount you wish to allow for in-app purchases (for example, AUD 10 per day, AUD 20 per week, or AUD 40 per month).
     • Review the figure carefully before confirming. Reducing a limit later may be subject to a waiting (cooling-off) period to protect you from impulsive changes.
  5. Confirm and apply:
     • Click "Save", "Confirm" or equivalent. You may be asked to re-enter your password or confirm via your app store account.
     • After the limit is active, the system will block or decline additional purchases that would exceed your chosen cap for that period.

  Revision of limits: Decreasing your limit generally takes effect immediately or as soon as technically possible. Increasing a limit should only be done after careful consideration and may be delayed (for example, 24 - 72 hours) to ensure that the change is not made under emotional pressure.

  Session time and play duration management

  Time management is a key element of responsible gaming and is recognised by Australian and international regulators as a core harm-minimisation measure.

  • Session timers: Where available, you can enable session reminders in the "Responsible Gaming" or "Notifications" section of your account.
    • Choose a reminder interval (for example, every 30, 60, or 90 minutes).
    • When the reminder appears, it will show how long you have been playing in the current session and may invite you to take a break or log out.
  • Manual time budgeting: If built-in timers are not available on your device, we recommend:
    • Setting an alarm or timer on your phone before you start to play.
    • Limiting yourself to a predetermined number of sessions per day or week (for example, one session of 30 minutes per day).

  Taking a short break ("Time-Out")

  If you feel your play is becoming too frequent or intense, a short, pre-defined pause can help you regain perspective.

  1. Navigate to Time-Out settings:
     • Open "Profile" or "Account Settings".
     • Select "Responsible Gaming" and then "Time-Out" or "Short Break", if available.
  2. Select duration:
     • Choose a break period, such as 24 hours, 48 hours, or 72 hours.
  3. Confirm your decision:
     • Read the on-screen information carefully; it will explain that you will not be able to log in or make in-app purchases during the selected period.
     • Confirm by clicking "Activate Time-Out" or equivalent.
  4. During Time-Out:
     • You will be prevented from accessing your account for the specified time.
     • Use this period to review your habits and, if necessary, speak with a professional service listed below.

  If you cannot locate Time-Out features, contact [email protected]. The team can advise on device-level blocking, app store purchase controls, or stronger steps such as self-exclusion.

  Self-Exclusion

  Self-exclusion is a more robust protective measure than a temporary Time-Out. It is intended for players who feel they are losing control over their gaming behaviour or who have been advised by a professional or family member to take an extended break. In line with recognised responsible gambling standards, self-exclusion is typically irreversible for the duration chosen.

  How to request self-exclusion

  1. Access the self-exclusion function (if available in-app):
     • Open "Profile" or "Account Settings".
     • Select "Responsible Gaming" and then "Self-Exclusion".
  2. Choose your exclusion period:
     • Typical options include:
       • 6 months
       • 1 year
       • 3 years
       • Permanent / Lifetime
     • Select the period that reflects the seriousness of your concerns and any professional advice you have received.
  3. Confirm your decision:
     • You may be asked to tick checkboxes or type a confirmation phrase stating that:
       • You understand self-exclusion is a serious and generally irreversible decision for the chosen period.
       • You will not attempt to create new accounts or circumvent the exclusion.
     • Click "Confirm Self-Exclusion". You may be logged out immediately.
  4. Requesting self-exclusion via support:
     • If you cannot locate an in-app option, email [email protected] from the email address registered to your account.
     • Include:
       • Your full name and username (if known).
       • The email address linked to the account.
       • Your requested exclusion period (minimum 6 months, up to lifetime).
     • Support may ask additional questions to verify your identity before placing the exclusion.

  Effects and legal implications of self-exclusion

  • Account access: Once self-exclusion is applied, you will not be able to log in to the affected Cashman account for the duration of the exclusion. Attempts to create alternative accounts may be identified and closed where technically feasible.
  • In-app purchases: New purchases will not be permitted from the excluded account. For purchases made prior to exclusion, the standard terms and conditions and app store policies (Apple App Store, Google Play, etc.) continue to apply. Self-exclusion does not create an automatic right to refund.
  • Virtual currency and items: Any unused virtual coins or items associated with the account may remain dormant. As Cashman operates as a social casino without real-money payouts, virtual items generally have no monetary value and are governed by the applicable user agreement and app store rules.
  • Communication: You may continue to receive essential service messages (for example, confirmations related to your exclusion or legally required notices). You can adjust marketing preferences according to the privacy notice available at https://productmadness.com/privacy-notice/.
  • End of exclusion:
    • For fixed-term exclusions (for example, 6 or 12 months), access may remain blocked until the end date is reached and any reactivation processes required by the operator are completed.
    • Permanent / lifetime exclusions are intended to be final. In line with responsible gaming principles, Cashman and Product Madness Inc. may decline any request to reopen a permanently excluded account.

  Important disclaimer: While Cashman will take reasonable technical and administrative steps to apply self-exclusion requests across relevant services operated under cashman-au.com, no system is perfect. You remain responsible for your own online behaviour. For stronger protection, consider also using independent blocking tools and, where applicable, national self-exclusion schemes described below.

  Support Resources

  If you are concerned about your own gaming behaviour or that of someone close to you, independent and confidential support is available. Although Cashman is a social casino game and does not fall under real-money gambling licences, we recommend that Australian players use services specialising in gambling-related harm, as many of the underlying behaviours are similar.

  Local support for Australia

  • National Gambling Helpline (Gambling Help Online - AU)
    • Phone: 1800 858 858 (within Australia, free call)
    • Website: https://www.gamblinghelponline.org.au
    • Online chat: 24/7 counselling available via the website
    • Hours: 24 hours a day, 7 days a week
    • Languages: English, with access to interpreter services on request
  • State and Territory Gambling Help Services (examples, check your local health department for current details):
    • New South Wales - GambleAware
      • Phone: 1800 858 858
      • Website: https://www.gambleaware.nsw.gov.au
    • Victoria - Gambler's Help
      • Phone: 1800 858 858
      • Website: https://gamblershelp.com.au
    • Queensland - Gambling Help QLD
      • Phone: 1800 858 858
      • Website: QLD Gambling Help
  • Family and relationship support (AU context)
    • Australian Institute of Family Studies (AIFS) - provides research and resources on families and gambling-related harm: https://aifs.gov.au
    • Relationships Australia - counselling for individuals and families affected by gambling: https://relationships.org.au

  All of the above Australian services are independent of Cashman and Product Madness Inc. They provide confidential counselling and referral and are not involved in account management decisions.

  International support organisations

  🏢 Organization	📞 Contact	🌐 Website	⏰ Hours	🗣️ Languages
  GamCare (UK)	+44 0808 8020 133	gamcare.org.uk	24/7	English
  Gambling Therapy	Online chat	gamblingtherapy.org	24/7	Multilingual
  Gamblers Anonymous	Local meetings	gamblersanonymous.org	Varies	Multiple

  National and regional self-exclusion schemes (real-money gambling)

  While these schemes do not generally apply directly to social casino games such as Cashman, they may be relevant if you also participate in real-money gambling. Excluding yourself from those environments can be an important part of reducing overall harm.

  • United Kingdom - GAMSTOP
    • Website: https://www.gamstop.co.uk
    • Description: Free national online self-exclusion scheme for UK-licensed online gambling operators.
  • Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
    • Website: Information via the Spanish Directorate General for the Regulation of Gambling (DGOJ): https://www.ordenacionjuego.es
    • Description: National register allowing individuals to ban themselves from licensed gambling activities in Spain.
  • Other jurisdictions: Many countries and some Australian states/territories provide land-based or online self-exclusion registers. Check with your local regulator or counselling service for details.

  Blocking and filtering tools

  Independent blocking software can help you restrict access to gambling-related content and, in some cases, gaming apps more generally across your devices. These tools are managed by third parties and are not operated by Cashman or Product Madness Inc.

  • Gamban
    • Website: https://www.gamban.com
    • Description: Subscription-based software that blocks access to gambling websites and apps on supported devices.
  • BetBlocker
    • Website: https://www.betblocker.org
    • Description: Free tool that allows users to block access to a wide range of gambling sites and set restriction periods.
  • Device and app-store controls
    • Apple App Store and Google Play offer purchase limits, password controls, and family-sharing settings that can help control spending and access to apps.

  Support for families and affected others

  • Family support groups and resources:
    • Australian Gambling Help services (via Gambling Help Online) offer forums and chat facilities specifically for family members.
    • GamAnon (linked to Gamblers Anonymous) provides meetings and materials for friends and relatives: https://www.gam-anon.org.
  • Confidentiality and professional help:
    • All clinical and counselling services listed here operate independently and observe professional confidentiality standards and local privacy laws.
    • They can help you understand the nature of gambling-related harm, plan practical steps, and, if needed, refer you to psychiatrists, psychologists, or financial counsellors.

  Confidentiality note: When you contact external support services, information you share with them is not automatically shared with Cashman, Product Madness Inc., or Aristocrat Leisure Limited. If you would like your support worker to liaise with us about your account (for example, regarding self-exclusion), this can generally only occur with your explicit consent.

  Help for Family

  Family members and close friends often notice changes in behaviour before the person affected does. If someone you care about appears to be spending too much time or money on Cashman or on gambling-like games more generally, a calm and informed approach can make it easier to engage them in support.

  Talking to someone you are worried about

  • Prepare yourself: Gather basic information about gambling-related harm and available services (for example, via Gambling Help Online or AIFS) before starting the conversation.
  • Choose the right time and place: Speak in a private, calm environment when neither of you is rushed or already upset. Avoid raising the issue during or immediately after a conflict about money or gaming.
  • Use non-judgmental language: Focus on your observations and feelings rather than accusations. For example: "I've noticed you seem stressed after playing and that bills are harder to pay; I'm worried about you," rather than "You're wasting money on that game."
  • Listen and validate: Allow them to explain how they see the situation. Acknowledge that games can be a way to relax or escape stress while gently pointing out harms that concern you.
  • Encourage, do not coerce: Encourage them to use the limit and self-exclusion tools discussed on this page and to contact a professional service, but try to avoid threats or ultimatums where possible, as these can increase shame and resistance.

  Support groups and resources for families

  • Australian services:
    • Gambling Help Online - provides information and online forums where family members can share experiences anonymously.
    • State-based Gambler's Help services (for example, Gambler's Help Victoria, GambleAware NSW) - offer free counselling for affected others and may run group programs.
  • International family support networks:
    • Gam-Anon - a fellowship for family and friends of people with gambling problems, with meetings in many countries and online.
    • Online forums associated with Gambling Therapy - provide moderated discussion spaces for affected others.

  Recommended next steps for families

  • Seek professional guidance:
    • Contact a gambling help service or a general mental health helpline in your area for advice tailored to your situation.
    • Consider speaking with a psychotherapist, psychologist, or counsellor experienced in addiction and family systems.
  • Address financial issues early:
    • If gambling or gaming expenses are affecting household finances, a financial counsellor can help you create a plan, prioritise essential bills, and negotiate with creditors where necessary.
  • Set healthy boundaries:
    • Decide what you can and cannot do, such as whether you will lend money or cover certain bills, and communicate these boundaries clearly and consistently.
  • Look after yourself:
    • Supporting someone with an addiction-like problem can be exhausting. Make time for your own wellbeing, and consider accessing counselling or support groups for yourself, even if the person you are worried about is not yet ready to seek help.

  Operator's Commitment

  Cashman, operated on cashman-au.com by Product Madness Inc. (a subsidiary of Aristocrat Leisure Limited), is committed to promoting safe and responsible use of its social casino products. While Cashman is not licensed for real-money gambling and falls within the social gaming context recognised by Australian law, the operator seeks to align with key principles of Australian Consumer Law and international best practice in harm minimisation.

  Internal monitoring and risk checks

  • Behavioural analysis:
    • Subject to applicable privacy laws and the Product Madness Privacy Notice, anonymised and/or account-level data may be reviewed to identify patterns consistent with excessive or risky play, such as unusually long sessions, very frequent logins, or rapidly escalating spend.
  • Automated messages and prompts:
    • In-product messages may remind you to take a break, highlight available limit tools, or encourage you to reflect on your play when certain time or spending thresholds are reached.
  • Tool availability and design:
    • The operator aims to provide clear information about voluntary limits, Time-Outs, and self-exclusion, and to avoid game design practices that directly conflict with responsible gaming commitments, within the constraints of technical feasibility and platform requirements.

  When support may contact you

  • Risk-based contact:
    • Where permitted by law and by your communication preferences, support staff may proactively contact you if internal monitoring flags patterns that strongly indicate a risk of harm (for example, unusually intensive play associated with prior self-exclusion or support requests).
    • Such contact will typically be via email from [email protected] and will focus on:
      • Informing you about limit and self-exclusion options.
      • Providing details of independent support agencies (such as Gambling Help Online in Australia).
  • Response to direct requests:
    • If you or an authorised representative (for example, a counsellor) contacts support reporting gambling-related harm, the team will:
      • Explain available account tools, including self-exclusion.
      • Act on reasonable requests for stronger protections, subject to identity verification and technical constraints.
  • Limits of intervention:
    • While Cashman can implement measures on its own services, it cannot monitor or control your activity on other apps or websites.
    • The operator does not provide clinical, financial, or legal advice. For diagnosis, treatment, or legal rights, you should contact qualified professionals and relevant government or regulatory bodies.

  Regulatory context note: Cashman social casino games are provided in a manner that seeks to comply with the Interactive Gambling Act 2001 (Cth) and Australian Consumer Law. However, this Responsible Gaming page is for informational purposes only and does not constitute legal advice. For the most current legislative text, see the Federal Register of Legislation at https://legislation.gov.au/Details/C2023C00003.

  Updates

  Responsible gaming standards and regulatory expectations evolve over time. Cashman therefore reviews this page periodically to reflect changes in:

  • Applicable Australian laws, regulatory guidance, and industry codes relevant to social casino games and consumer protection.
  • Internal policies of Product Madness Inc. and Aristocrat Leisure Limited concerning player protection.
  • Available account tools, support channels, or independent service details.

  How we notify you of changes

  • On-site notifications:
    • Material changes to responsible gaming tools or key policies may be highlighted via banners, pop-up messages, or notices within the Cashman app or on cashman-au.com.
  • Email communication:
    • Where legally required or appropriate, and where we have your up-to-date contact details, we may send you an email describing significant updates. Emails will typically be sent from official domains associated with Product Madness Inc. or cashman-au.com.
  • Document versioning:
    • This page includes a "Last updated" date so you can easily see when it was most recently reviewed or amended.

  Last updated: 6 March 2026

  Contact & Feedback

  If you have questions about responsible gaming at Cashman, need help using any of the tools described on this page, or wish to provide feedback about our player protection measures, you can contact us using the details below.

  Responsible gaming contact details

  • Email (primary contact): [email protected]
    • Purpose: General support, responsible gaming queries, limit and self-exclusion requests, and concerns about potentially harmful behaviour.
    • Availability: Emails are typically reviewed during standard business hours; response times may vary depending on volume and time zone.
  • Telephone: A dedicated responsible gaming telephone contact has not been specified in the information provided. Where phone support is available for your region or platform, details will be displayed within the app or on cashman-au.com. For urgent emotional support or immediate risk, please contact local emergency services or a national helpline such as Lifeline (13 11 14 in Australia) or the relevant Gambling Help number.

  Feedback and self-control request form

  In addition to email contact, Cashman aims to provide a feedback mechanism to support self-control and responsible gaming requests. Where available, you can access a form via the "Contact Us" or "Support" link on cashman-au.com or within the app. When using such a form, you may be able to:

  • Request information or clarification about any responsible gaming policy described on this page.
  • Ask for assistance in setting or adjusting spending limits, Time-Outs, or self-exclusion.
  • Report behaviour you believe may indicate risk for yourself or, with their consent, for someone whose account may be at risk.
  • Provide suggestions for improving our responsible gaming tools and communication.

  Privacy and data handling: Any personal information you provide when contacting support about responsible gaming will be handled in accordance with the Product Madness Privacy Notice available at https://productmadness.com/privacy-notice/. Information may be used to respond to your query, implement requested account protections, and meet legal or regulatory obligations. It will not be shared with independent counselling or government services unless required by law or explicitly authorised by you.

  If you are in immediate danger or at risk of self-harm, please contact local emergency services or a crisis helpline in your country before awaiting a response from the support team.